HRA EMPLOYEE REFUSED TO HELP WITH STATE ID

THE EMPLOYEE OF HRA SAID NO WE DON'T HELP WITH STATE ID YOU HAVE TO GO TO DMV. THERE ARE POSTERS ALL OVER THE HRA OFFICE ANNOUNCING THEY HELP PEOPLE GET A STATE ID BUT ON DECEMBER 26TH 2024 THE EMPLOYEE HAD NO IDEA WHAT I WAS TALKING ABOUT. HE TOLD ME THAT THE HRA OFFICE DOES NOT HELP WITH STATE ID AND LAUGHED IN MY FACE.