PURCHASE FOR WINDOWS

Fw: undefined; Follow-up: 122743282 Dawn Marshall To: store1946@theupsstore.com · Tue, Jul 25, 2023 at 2:15 PM Message Body ----- Forwarded Message ----- From: Dawn Marshall To: "itunesstoresupport@apple.com" Sent: Tuesday, October 26, 2010 at 07:24:46 AM CDT Subject: Re: undefined; Follow-up: 122743282 amy it didn't work it is saying it can not be located i can see the purchased music but can not play or copy the music From: iTunes Store To: mummx4@yahoo.com Sent: Thu, October 14, 2010 6:12:55 PM Subject: Re: undefined; Follow-up: 122743282 Follow-Up: 122743282 Hello again, This is just a quick follow-up to your previous request. I just wanted to make sure that you were able to download your purchase successfully. If you have any questions or concerns about the download, please reply to this email. I will be happy to help. Thank you for choosing the iTunes Store. I hope you have a fantastic day. Sincerely, Amy iTunes Store Customer Support Please note my hours of work: Tuesday and Wednesday 8:00 AM to 6:30 PM (EST). Friday and Saturday 10:30 AM to 9:00 PM (EST). Out of the office Thursday. Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated. Hello Dawn, Greetings from Apple! Before I start finding a solution to your problem, I want to begin by introducing myself. My name is Amy and I will be assisting you. It is essential for me to be able to provide you with the right information to address your issue today. I understand that you are unable to locate your iTunes purchases. I can certainly appreciate your concerns and I am happy to provide you with the information you require. I have taken the liberty of letting you download (at no charge) all the titles you purchased on this account that are still available. This does not include any item that has been modified or removed from the store since you purchased it. Please note that you may download your purchases only once, so this is an exception. Also note that Apple does not offer protection for the loss of data from your hard disk, so I recommend that you back up your iTunes library as soon as possible and thereafter on a regular basis. I'll include backup instructions in this email. Ringtones you purchased on your iPhone will be made available for you to download again as long as they are still available for sale on the iTunes Store and have not been modified. Any movies you may have rented will not be made available for you to download again. If you rented a movie and were unable to finish watching it, please reply to let me know. Follow these steps to download the available items: 1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the iTunes website: http://www.itunes.com/download 2) Open iTunes. 3) From the Store menu at the top, choose "Check for Available Downloads". 4) Enter your account name and password, then click Check. Your purchases should begin downloading. If you receive an error message while downloading, try again after turning off any firewall or web-accelerator software that you may have installed. If you want to pause your downloads and resume later, click Downloads on the left side of iTunes, then click the Pause All button in the lower right corner. When you're ready to resume downloading, just choose "Check for Available Downloads" from the pull-down Store menu at the top, enter your account name and password, then click the Check button. I do need to mention that I was unable to restore every item in your purchase history. When an item is modified in the iTunes Store, or removed entirely, we no longer have access to the original one that you ordered. This is what I couldn't restore: Pocket Girlfriend - Mercedes (Clean), Break Your Heart (feat. Ludacris), Nothin' On You (feat. Bruno Mars), Vampire Transformer, Impossible, iDoctor Who Pocket Edition Fortunately, if you have an iPod or iPhone and have your purchases on it, you can transfer items back to your computer using iTunes. You'll find instructions in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer http://support.apple.com/kb/HT1848 These articles explain how to create and maintain an up-to-date backup of your iTunes library: How to back up your media in iTunes http://support.apple.com/kb/HT1382 Back up your iTunes library by copying to an external hard drive http://support.apple.com/kb/HT1751 Please feel free to reply with any more questions or concerns you may have regarding this issue and I will be more than happy to help. My hours of work are listed below for your convenience. It has been my pleasure assisting you, Dawn. I sincerely hope I have addressed this issue to your satisfaction. Thank you so much for your email today and please know that your business is greatly appreciated. Have a great day! Sincerely, Amy iTunes Store Customer Support Please note my hours of work: Tuesday and Wednesday 8:00 AM to 6:30 PM (EST). Friday and Saturday 10:30 AM to 9:00 PM (EST). Out of the office Thursday. Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated. Customer First Name : dawn Customer Last Name : marshall email : mummx4@yahoo.com Web Order # : Support Subject : undefined Sub Issue : undefined See additional info below OS version: Windows 7 Country: US iTunes version: iTunes 9.2 iTunes account name: mummx4@yahoo.com Specific request: Details: i've lost all my music videos and pod casts that i have purchased over the last year TrackID: 11747893 Reply Forward