Mr. Shepard called VA

when mr. Shepard called VA for me we got an employee on the phone that claimed I needed to answer security questions in order to change my address to my current location or to set up direct deposit. she would not let me have access even though I gave her all the necessary information then she told me that I had to tell her the amount of every check that I received and she claimed that was a security question it didn't matter if I gave her the exact amount on each check she was going to tell me that it was wrong information. somebody knew that I didn't have my last three checks in my hand and I didn't know the amount of those checks and they were screaming out I have an excuse I have an excuse for you to use she doesn't have the last three checks ask her how much the checks were and then you can deny her services and deny her access to her own veterans information and these morons say it loud so everybody can hear it because Angela is a complete idiot